At HarmonyWear, we understand the eagerness you feel to receive your new pair of women's footwear. Our dedicated team is committed to getting your order to you in a timely and efficient manner while maintaining the highest standards of quality and care.

Under normal circumstances, our team typically requires 1 - 2 working days to meticulously package and dispatch your complete order. This time is allocated to ensure that every pair of shoes is handled with precision. The process begins with a thorough inspection of each item. Our quality control experts check for any manufacturing defects, such as uneven stitching, loose soles, or misaligned heels. They also ensure that all the included accessories, like extra insoles or decorative laces, are present and in perfect condition.

Once the inspection is done, our packaging team takes over. They carefully select the appropriate packaging materials. For our footwear, we use sturdy boxes that are specifically designed to protect the shoes during transit. Inside the box, the shoes are cushioned with layers of soft, recycled materials to prevent any scratches or damage. For more delicate items, additional padding may be added to provide extra protection.

For our more intricate women's footwear items, such as elaborate high - heeled boots that feature hand - crafted embellishments like beading, embroidery, or complex metalwork, or designer sandals with intricate strap designs, unique heel shapes, and detailed decorative elements, the processing time may extend to 3 - 4 working days. These extra days are necessary because our team needs to pay special attention to the fine details. For instance, when packaging a pair of beaded high - heeled boots, they must ensure that the beads are not damaged or loose, and the boots are properly supported to maintain their shape.

Orders placed after 3:00 pm EST on Friday or over the weekend will be shipped on the next business day. This policy allows our team to handle your order with the same level of care and attention as those placed during the regular workweek. We believe that rushing through the packing and shipping process may lead to errors, and we want to ensure that your order is perfect when it reaches you.

We are delighted to offer worldwide shipping for our exquisite women's footwear collections. No matter where you are in the world, whether you're in a bustling city like New York, London, Paris, or a more remote location, you can enjoy our stylish and high - quality shoes.

However, it's important to note that international shipping times can vary significantly depending on the specific location. Shipping to major urban centers in developed countries often benefits from well - established shipping infrastructure and efficient customs processes. For example, shipping to cities like New York or London may take around 5 - 7 business days. The shipping carriers in these areas have optimized routes and regular delivery schedules, which helps ensure a relatively quick transit time.

On the other hand, shipping to more remote regions or countries with less developed logistics systems may take longer, potentially up to 10 - 14 business days. These areas may have fewer shipping options, longer customs clearance times, or more challenging transportation routes. Additionally, for orders shipped outside the country where we are based, additional customs fees or import taxes might be applicable. These fees are determined by the customs authorities of the destination country and are beyond our control. Customs regulations can be complex and vary from one country to another. Some countries may levy duties based on the value of the goods, the type of materials used, or the origin of the products. We recommend that you check with your local customs office before placing an order to get an estimate of any potential additional costs. This way, you can make an informed decision and avoid any surprises when your order arrives.

For any issues or questions regarding your order, our dedicated customer service team is here to assist you. Please make use of the contact form on our Contact Us page to get in touch with us. Our team is available 24/7, ensuring that you can reach out at any time that is convenient for you.

Whether you have a query about the status of your order, need to change the shipping address, or have any other concerns, our friendly and knowledgeable staff will respond to your message promptly. In most cases, you can expect a response within 1 - 2 hours. We understand that you may have urgent questions, and we strive to provide you with the best possible customer service experience. We will do everything we can to resolve your issues in a timely and satisfactory manner, keeping you informed throughout the process.

At HarmonyWear, we are deeply committed to ethical and sustainable practices, and this is clearly reflected in our material sourcing process. A significant portion of our shoe materials, including the finest leathers, high - quality fabrics, and carefully chosen trims, are sourced from local suppliers.

By partnering with local businesses, we not only contribute to the growth and support of the local economy but also help preserve and promote artisanal skills that have been passed down through generations. Our leathers are sourced from tanneries that adhere to strict ethical and environmental standards. These tanneries ensure that the animals are treated humanely, and the tanning process is environmentally friendly, minimizing the use of harmful chemicals. The leather is carefully inspected for its quality, texture, and durability before it is used in our shoes. For example, we look for leathers that are supple, yet strong enough to withstand the wear and tear of daily use.

The fabrics we use, such as soft suedes, breathable linens, and durable synthetics, are also chosen with great care. We work with fabric mills that prioritize quality and sustainability. For instance, our linen fabrics are sourced from mills that use eco - friendly production methods, and our synthetic materials are often recycled or made from sustainable sources. The trims, such as buckles, laces, and decorative elements, are made from materials that are both stylish and of high quality. We ensure that the buckles are made from sturdy metals that will not rust or break easily, and the laces are made from strong, yet comfortable materials.

The colors depicted in our product pictures are carefully calibrated to be as accurate as possible. Our photography team uses professional - grade equipment and lighting techniques to capture the true essence of each pair of shoes. They spend time adjusting the lighting to ensure that the colors are represented as vividly and accurately as possible.

However, it's important to note that slight differences might occur due to various factors. One of the main factors is the variation in material batches during the dyeing process. Even with strict quality control measures, there can be minor differences in color between different batches of the same material. For example, if a particular leather is dyed in two different batches, there may be a slight variation in the shade of the color.

Another factor is the differences in display settings on various monitors. Each monitor has its own color calibration, and this can cause the colors on your screen to appear slightly different from the actual product. To minimize this issue, we provide detailed color descriptions for each product, along with any possible color variations that you might expect. If you have any specific concerns about the color of a particular pair of shoes, please don't hesitate to contact our customer service team. They can provide you with more detailed information and may even be able to send you additional photos or swatches to help you make a more informed decision.

Please refer to our Returns & Exchanges page for full details about our return policy. In general, we offer a hassle - free return policy to ensure your complete satisfaction with your purchase. If you are not completely happy with your HarmonyWear shoes, you can return them within the specified period. The shoes must be in their original condition, with all tags attached, and in the original packaging.

We understand that sometimes things don't work out as expected, and we want to make the return process as easy as possible for you. Our customer service team will guide you through the process, providing you with a return shipping label and instructions on how to package the shoes for return. Once we receive the returned shoes and verify their condition, we will process your refund or exchange promptly.

We take great care to ensure proper packaging of our footwear to prevent any damage during transit. Our packaging team uses high - quality materials, including sturdy boxes, protective foam, and tissue paper, to safeguard your shoes. However, in the unlikely event that your shoes arrive damaged, please notify us immediately through our contact page.

When you contact us, please provide detailed information about the damage, along with photos if possible. Our customer service team will respond to your message within hours and will work with you to resolve the issue. We will either arrange for a replacement pair of shoes to be shipped to you immediately or provide you with a refund, depending on your preference. We are committed to making things right and ensuring that you are satisfied with your HarmonyWear experience.

Unfortunately, we do not offer cash on delivery at this time. However, we have carefully curated a variety of convenient payment options to suit your needs. We accept major credit cards such as Visa, Mastercard, and American Express, as well as popular digital payment methods like PayPal, Apple Pay, and Google Pay. These payment options provide you with a secure and seamless shopping experience.

One of the advantages of using these payment methods is that they offer additional protection for your purchase. In case you need to make a return due to issues with the product, the payment platform's buyer protection policies can help ensure that you receive a fair and timely refund. For example, PayPal has a robust buyer protection program that covers eligible purchases, and credit card companies often offer chargeback options if there are disputes.

Yes! We have partnered with Afterpay to offer flexible payment options for customers all around the world, including those in Los Angeles. Afterpay allows you to split your purchase into four interest - free payments, payable every two weeks. This is a great option if you want to spread the cost of your HarmonyWear shoes over a period of time.

To use Afterpay, simply select it as your payment method at checkout. You will need to create an Afterpay account if you don't already have one, which is a quick and easy process. Once your order is placed, Afterpay will manage the payment schedule, and you can enjoy your new shoes while making convenient payments. This partnership with Afterpay is part of our commitment to providing you with a seamless and convenient shopping experience.